DIY Your Own AI Customer Service Bot

Why we run this workshop

Helping SMEs do it at a much lower cost

Everything in business keeps getting more expensive. Staff are expensive, systems are expensive, and a ready-made auto-reply system can easily cost RM3,000 to RM5,000.

This is a simple, practical workshop. We want to help SME owners build it themselves at the lowest possible cost and lighten your load.

💰 Save on system feesNo need to spend thousands on a ready-made system, and no monthly fees.

🛠️ Practical, not theoryFollow the prompts step by step and build an AI bot you can use in your business right away.

📈 Grows with your businessThe system is yours. Want a new feature later? Just ask AI to add it.

More than just auto-reply

One AI bot, many functions

💬

24-hour auto-reply

Customers ask about prices or products, and the bot answers right away.

📋

Collects customer details automatically

Names, phone numbers and needs are recorded while chatting.

🛒

Records customer orders

What they want and how many, organised into orders so nothing is missed.

🏷️

Sorts your leads automatically

New, interested, closed: see it all at a glance.

📊

AI sales analysis

Let AI show you which leads closed, which didn't, and which are worth following up.

💡

One sentence to control it

Change a reply, get a report, pull out data: just tell the AI in one sentence.

🗂️

Customer database

Customer details, labels, groups and notifications all stay in your own system, and you can export them anytime.

✍️

ClaudeWrites your system and changes features

🧠

OpenAI APIThe AI brain behind the bot that replies to customers

💬

WhatsAppConnect by scanning a QR code and reply to your customers directly

Claude, OpenAI and WhatsApp are trademarks of their respective companies. This course teaches you how to use these tools and is not affiliated with these companies.

Use Claude to write and connect your bot

The whole system is written and connected using AI (Claude). When you want to change something later, you don't need a programmer. Just tell Claude in one sentence.

"List all the customers who asked about prices this month""When replying, remind customers about this week's promotion""Show me which leads are most likely to close"

“

I understand system structure, but I don't write code.
Using AI, I built my own company's AI customer service system sentence by sentence, and it now replies to my customers every day.

Anson YeeFounder, Ez Vision Holding

Your trainer

If I can do it, so can you

I have been in business for 18 years. Before that, I worked in Software Engineering and System Analysis, diagnosing system problems for companies, so I understand software structure and databases.

But this course does not need any coding or programming knowledge. I teach you the basic framework of an AI customer service bot, and you build the rest yourself by simply telling the AI what you want.

900+business clients
(EzTalent recruitment)

18 yearsof business experience

HRDCaccredited trainer
with many classes taught

EzTalent: has helped 900+ businesses hire staff through ads
EzWave: runs Facebook marketing ads for businesses
Ez Academy: teaches business owners to use AI and ads to grow

HRD Corp Accredited TrainerHRD Corp accredited trainer (TTT)

18 years in businessSoftware Engineering / System AnalysisFormer Meta ads certificationHRD Corp accredited trainerBuilds his own systems with AI

A different kind of AI bot

A typical AI bot vs a bot built with AI

Many "AI bots" on the market are just a ready-made bot platform with some information and instructions added for the AI to answer from. What we teach is different: the whole bot is built by you, using AI, so you can ask AI anytime to change it, add features or connect your data.

😐 Typical AI bot
Ready-made platform + your information

• Features are fixed by the platform; you can only add information and instructions

• New features mean waiting for the platform or paying extra

• Hard to connect your own customer data and orders

• Monthly fees, and your data sits with someone else

🚀 The bot we teach
Built with AI, owned by you

• The whole bot is written by AI for you, and the system is yours

• Want a new feature or a different reply? Just tell the AI and it changes it

• Ask AI to pull out data and save it in your own database

• No monthly fees; change anything anytime without waiting for anyone

One sentence, and the bot gets to work

Just tell the AI (Claude) what you want in everyday words, and it builds the feature into your bot:

📤

Send messages for you

"Send a follow-up to the customers who asked about prices yesterday and haven't replied."

📥

Pull out data for you

"List the names, phone numbers and products of all customers this month." The AI pulls the data and saves it in your own system.

⏰

Scheduled follow-ups

"Every morning at 9, remind customers who haven't paid."

🌙

Set auto-reply hours

"After 10 pm, auto-reply that we'll contact them tomorrow morning."

🏷️

Sort customers automatically

"Tag customers who asked about prices as 'Interested'."

🛠️

Fix wrong answers instantly

"The bot's answer is wrong, change it to…" and the AI fixes it.

The course teaches you step by step: how to talk to the AI, how to build it, and how to change it anytime once it's done.

Real feedback

What Anson's past students and clients say

This bot course hasn't started yet, so below is real feedback from Anson's other courses and services, to show you how he teaches and works.

Anson Yee receiving the 2024 The Round Table Top 10 Under-50 Entrepreneur Influence Award

🏆 2024 "Top 10 Under-50 Entrepreneur Influence Award"Presented by The Round Table (The Round Table Under 50 Entrepreneur Influence Awards). 18 years in business; EzTalent has helped 900+ businesses hire through ads. Now he teaches you the same way of working, applied to AI bots.

Anson receiving the award on stage — On stage receiving the award

Anson speaking — Speaking at a business sharing session

Anson training — Training business owners

Anson small-group class — Small-group class

🎓 Course students Facebook marketing course · AI Talent recruitment course

▶

Facebook marketing course studentFacebook Marketing Mastery course feedback

▶

RaymondAI Talent recruitment course student

▶

AI Talent course studentAI Talent recruitment course feedback

▶

MelissaAI Talent recruitment course student

🤝 Clients we have served EzTalent recruitment · EzWave Marketing

▶

TDGEzTalent recruitment client

▶

The ArkEzTalent recruitment client

▶

MDKEzTalent recruitment client

▶

PalletXpertEzWave Marketing client

EzTalent on Google

★★★★★ 5.0 · 35 reviews

See on Google →

What you get

Everything from zero to done

🎥

Recorded online course

Step-by-step demos. Watch anytime, anywhere, as many times as you like. The videos are taught in Mandarin.

🧩

Step-by-step prompt pack

One prompt for each step. Copy, paste it to the AI, and it writes the system for you.

🔧

System diagnosis prompt templates

Hit an error? Don't panic. Ask the AI using the template and it finds and fixes the problem.

💬

AI course assistant

Online 24 hours to answer common questions anytime.

👤

1-hour 1-on-1 consultation Early bird only

A one-on-one Zoom with Anson himself about how to use the bot in your business. Only for early bird students who register before 14 November.

How it works

4 steps to build your bot

Get your tools ready

Open your AI accounts and prepare a WhatsApp number.

Paste the prompts

Paste the prompts to the AI in order, and it writes the system for you.

Add your information

Prices, products, common questions: teach the bot about your business.

Scan the QR code and go live

Connect WhatsApp and the bot starts replying to customers.

Before you join

Who is it for? What do you need?

✅ It's for you if

You are a business owner, an agent, or run any business and reply to customers on WhatsApp every day
Whether you're 20 or 50, anyone willing to learn can do it
You can't code, but you're willing to follow the steps
You want a system that is your own

🧰 You need to prepare

A computer
A paid Claude account (about USD20 / month)
OpenAI API (pay for what you use)
A WhatsApp number (a new number is recommended)

You pay these tools' fees directly to each platform. They are not included in the course fee.

Early bird registration, now only RM299

Similar live workshops cost thousands and run only once. Ours is recorded online, so it costs much less and you can rewatch it anytime.

Live workshops on the marketRM3,000+One session only, no replays

Recorded online · normal priceRM1,299Watch anytime, unlimited replays

Recorded online · early birdRM299Before 14 November

Early bird price ends in

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Early bird price · ends 14 November

DIY Your Own AI Customer Service Bot

^RM299

Normal price ~~RM1,299~~ · one-time payment

Complete recorded course (about 8 hours in Mandarin, unlimited replays)
Step-by-step prompt pack
System diagnosis prompt templates
AI course assistant (24 hours)
1-hour 1-on-1 consultation (early bird only)

🔒 Secure payment by HitPay · Malaysian Ringgit (RM) · credit card / debit card / FPX online banking / DuitNow / Touch 'n Go

🛡️

Double guarantee

✔ If the course doesn't run, you get a full refund.
✔ Not satisfied within 7 days after the course starts? Full refund.
✔ Followed every step and still couldn't build it? We give you a ready-made AI customer service bot (worth RM2,399 as a one-time purchase) free for one year; you only pay the server (hosting) fee of RM50 / month.

For a refund, contact us on WhatsApp with your payment record.
(The ready-made bot has fixed features and cannot be changed freely like a bot you build yourself with AI, so we still recommend building your own by following the course.)

FAQ

Questions you may have

I know nothing about programming. Can I really do this?

Yes. The course is designed for business owners who can't code. No coding or programming knowledge needed. I teach you the bot's basic framework, you tell the AI what you want, and the AI writes it for you.

When does it start? How are the lessons delivered?

The course starts on Saturday, 28 November. It is a recorded online course: once it starts you receive the video link and all the prompts, rewatch as often as you like, and learn at your own pace. The videos are taught in Mandarin.

Are there other costs besides the course fee?

Yes. You need your own paid Claude account (about USD20 / month) and OpenAI API (pay per use). If you want the bot to run 24 hours, you can also rent a cloud server (a few dozen ringgit a month; the course shows you how).

Who owns the system I build?

You do. It runs on your own computer or server, and you don't pay us any monthly fee.

Will my WhatsApp get banned?

The system connects to WhatsApp by scanning a QR code; it is not the official API. Used only to reply to customers who contact you, the risk is low; mass-messaging strangers can get the number banned. We can't guarantee it will never be banned, but the course shows you how to lower the risk.

What if I get stuck?

The course includes system diagnosis prompt templates, and the AI can find and fix most problems for you. Common questions can go to the 24-hour AI course assistant. Early bird students also get a 1-hour 1-on-1 consultation.

Can I get a refund?

Yes. If the course doesn't run, you get a full refund. If you're not satisfied within 7 days after it starts, you also get a full refund. And if you follow every step and still can't build it, we give you a ready-made AI customer service bot (worth RM2,399 as a one-time purchase) free for one year; you only pay the server (hosting) fee of RM50 / month.

Customers are asking, but you have no time to reply

Late-night enquiries go unanswered

Answering the same questions every day

Ready-made systems cost too much